Privacy Policy
Last updated: 29th November 2024
1. Introduction
Time Under Tension Pty Ltd (ABN 27666627943) ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services.
This Privacy Policy applies to all clients and potential clients of Time Under Tension, including those outside Australia. By engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Data: Your name, company details, and business information
- Contact Data: Your email address, phone number, physical address, and any other contact information you provide
- Financial Data: Payment information and billing details, which are collected and processed by our third-party payment processors
- Service Data: Information related to the services we provide to you, including consultation notes, progress reports, and service requirements
- Voice Data: Voice recordings and transcripts from interactions with our voice assistant
- Communication Data: Records of our communications with you, including emails, phone calls, meetings, and voice assistant interactions
2.2 How We Collect Personal Information
We collect personal information in various ways, including:
- When you enquire about or engage our services
- Through direct interactions during service delivery
- Through interactions with our website's voice assistant
- From third-party service providers, such as payment processors
- Through business networking and referrals
3. Use of Your Personal Information
We use your personal information for the following purposes:
- To provide and deliver our services
- To manage our relationship with you
- To process payments and maintain accounting records
- To provide customer support and respond to your requests
- To analyse and improve our voice assistant service
- To conduct quality assurance reviews of voice assistant interactions
- To train our staff on client service best practices using anonymised interaction data
- To send you marketing and promotional communications (with your consent)
- To comply with legal obligations and enforce our terms of service
- To improve our services and client experience
4. Voice Assistant Data
We collect and process voice data through our website's voice assistant feature. This includes:
4.1 Voice Recordings
- When you interact with our voice assistant, your voice is recorded
- These recordings are stored securely and accessed only by authorised personnel
- Recordings are retained for quality assurance and training purposes
4.2 Voice Transcripts
- Your voice interactions are automatically transcribed into text
- These transcripts are used for:
- Quality review of our voice assistant service
- Training and improvement of our client service
- Record-keeping of client interactions
- Service delivery optimisation
4.3 Use and Protection of Voice Data
- Voice data is stored separately from other personal information
- Access to voice recordings and transcripts is strictly limited to authorised personnel
- Voice data is not shared with third parties except as required by law
- You may request access to or deletion of your voice data at any time
5. Disclosure of Your Personal Information
We may disclose your personal information to:
- Our employees and contractors who need access to provide our services
- Third-party service providers, including:
- Payment processors
- Professional service providers
- Cloud storage providers
- Communication service providers
- Professional advisers, including lawyers, accountants, and insurers
- Government bodies, regulators, and law enforcement agencies, as required by law
- Potential buyers or investors, in the event of a sale or investment in our business
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
6. International Transfers
As we may work with international clients and service providers, your personal information may be transferred to, and processed in, countries other than Australia. These countries may have data protection laws that are different from Australian laws. By engaging our services, you consent to this transfer, storing, and processing of your information in these countries.
7. Data Security
We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate personal information
- The right to request deletion of your personal information
- The right to object to or restrict processing of your personal information
- The right to data portability
To exercise these rights, please contact us using the details provided at the end of this policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
11. Marketing Communications
We may send you marketing communications about our services. You can opt out of these communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly using the details below
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Time Under Tension Pty Ltd
Email: hello@timeundertension.com.au
14. Governing Law
This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.